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In the US, more than 90% of adults own a smartphone. We routinely send texts, take pictures, post videos, and use social media to stay in touch. The ways in which we communicate has had a major impact on all our interactions, including how we engage with public safety services.
In the past three years alone, New York City Public Safety Answering Points (PSAPs) received over three million 911 text messages for emergency response, and according to a US report by the National Emergency Number Association (NENA) more than 80% of the estimated 240 million emergency 911 calls made in the US each year are made from wireless devices.
