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Jim Fogarty wants to solve a mystery.
Fogarty works as the director of public safety and emergency services in Pinellas. He oversees the county’s busy 911 emergency communications system — which receives more than 900,000 calls annually.
But Fogarty said an estimated 12% to 15% of emergency calls coming into Pinellas’ 911 system end up getting dropped or never make it to an emergency operator.
