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In an effort to address critical staffing shortages within the Buncombe County 911 Call Center, the Board of Commissioners approved a pay stipend during its meeting on March 21. As the County grapples with high call volumes, an understaffed call center reliant on outside agencies to maintain operations, and long call and response times, we are working on a variety of initiatives aimed at reducing the volume of nonemergency calls, bolstering dispatcher recruitment and retainment, and other measures to help alleviate the volume of work.
