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The new El Cajon Community Care pilot program will give callers who do not appear to be in danger the option of talking with a nurse, who can still help schedule doctor’s appointments and arrange rides to clinics.
“We’re looking at a holistic approach,” Bent Koch, chief of the Heartland Fire and Rescue Department, recently told the city council. “We want to get the right level of care, the right resources” to “the people who don’t necessarily need to go to the emergency room.”
