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Residents of Austin, Texas, have been left waiting during emergency situations as a result of high staff vacancy rates. In the month of October, only 64.09% of 911 calls were answered within 15 seconds, well below the national standard of 90% in 15 seconds or less. The average hold time for more than 38,000 calls that have come in this month has been two-and-a-half minutes. All of this is happening as Austin’s crime rate remains high.
