In an emergency, seconds count. You quickly dial 9-1-1, tell the call-taker what has happened, and within minutes responders arrive to the scene. While it seems simple enough, there is a lot going on in the background to make it all happen.
To ensure 9-1-1 staff and frontline responders can communicate effectively in order to provide a timely response, we have a computer-aided dispatch (CAD) system, which serves as the backbone of our emergency response. It is a sophisticated suite of software and technical components that allows for 9-1-1 call handling and dispatching, GIS mapping, station alerting, and data analysis… READ MORE
