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On a good day at the three Broward County regional communication centers, dozens of seats would be filled with 911 call-takers — the first of the first responders. But good days are fleeting. Instead there’s vast emptiness with many uncluttered and unused desks.
Broward County’s 911 system is in crisis. It’s struggling under the weight of an extraordinary volume of calls, more than 2.2 million a year, with nowhere near the number of employees needed to answer them. Without enough workers, the phones just ring…
