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DURHAM, N.C. (WNCN) – This week a 911 operator academy started at Durham Technical Community College to help fill the vacancies at the Durham Emergency Communications Center (DECC) and other agencies across the state.
This comes after CBS 17 broke the story last year about the 911 operator shortage and how it led to a delay in 911 operators answering some calls.
CBS 17 has just received city emails through an open records request from the City of Durham which includes complaints filed by the Durham Fire Department on the DECC, as well as information about cases where there was a delay in callers getting a hold of 911…
