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Rebecca Langley – Operations Manager
Becky Langley hears it all the time. “Well, you’re just a dispatcher.”
But what exactly is a dispatcher?
A 911 dispatcher or Telecommunicator is a highly trained professional and the first point of contact in an emergency.
They are the first link in the emergency response chain and have the task of obtaining essential information from callers.
While they are gathering this information, they are entering vital information into their Computer Aided Dispatch system (CAD) and dispatching the appropriate agencies to respond…
