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What happens when you call 9-1-1? There’s a process that takes place that many folks might not be aware of. That’s why, back in 2008, Congress declared the month of April “9-1-1 Education Month.”

According to the site, know911.org, the designation was created to help educate people about the “resources and materials to support public education about the optimal use of 9-1-1 services nationwide.”

Locally, the Penobscot Regional Communications Center has been posting to their Facebook Page, trying to help enlighten the community with some of the things to keep in mind when you make a call, during an emergency.

“Continuing with 9-1-1 education month – a little ‘what to expect’ when you call 9-1-1…