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CASPER, Wyo. — Telecommunications specialists at the Natrona County Public Safety Communications Center (PSCC) handled 169,426 phone calls (30,000 of them to 911 calls) in 2021, according to the Casper Police Department. About 90% of them were answered in under 10 seconds, about five seconds faster than the national average.
“We call them the ‘first’ first responders,” CPD Information Officer Rebekah Ladd told Oil City on Monday at the outset of National Public Safety Telecommunicators Week. The PSCC handles fire, police, ambulance, non-emergency and after-hours public works calls…
