A telecommunicator, also known as a dispatcher, is the person you likely encounter first in an emergency after calling 9-1-1. They’re behind the scenes deciphering the situation, reaching out to first responders in the field and possibly initiating emergency measures for the person on the other line.
“It’s a job unlike anything else I’ve done,” said Karl Hatton, deputy director for Peninsula Communications, or PenCom, Clallam County’s 9-1-1 center.
“You never know what you’re going to get or the difference you’ll make… READ MORE
