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The gateway for access to emergency services is 911. At all hours of the day or night a citizen or visitor to Winchester, Frederick or Clarke County will call 911 to get help from fire-rescue, the sheriff’s office, city or town police, or animal control services.
A response to an emergency or non-emergency incident does not begin until one of the cool-headed and highly professional 911 call takers obtains all of the essential information from the caller to determine the response resources that are needed to handle the type of incident being reported. This is often a difficult task when the caller is frantic and many times screaming in fear or near panic…
