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Unfortunately, in addition to the job’s demands, dispatchers experience traumatic calls day in and day out, and those calls can often negatively impact our emotional well-being. I remember early on in my career wondering if I truly had the skills and potential to survive a career that was so demanding, both physically and mentally. The vicarious trauma dispatchers endure is part of the job, so when we take a call that is rewarding, it truly reminds you why we do what we do and reminds you of the important role that we play in our community…
