Portland Mayor Ted Wheeler will propose funding in the annual budget adjustment next week to beef up staffing for the city’s 311 line, in an effort to divert a portion of non-emergency calls away from 911 dispatchers at the Bureau of Emergency Communications, who currently field Portlanders’ non-emergency calls.
The proposal, if funding is approved, would expand 311′s hours, capacity and staffing. The goal, according to the mayor’s office, is to divert up to 180,000 non-emergency calls per year from 911 dispatchers to the 311 call line… READ MORE
