NASHVILLE, Tenn. (WTVF) — A group of unsung heroes is getting some recognition this week.

Tennessee Gov. Bill Lee has proclaimed the second full week of April as Public Safety Telecommunicators Week across Tennessee.

During this week, the governor and the Tennessee Emergency Communications Board are honoring those who respond to emergency calls, dispatch emergency professionals and equipment and render life-saving assistance to Tennessee citizens.

At the Metro Emergency Communications Center, Alisa Franklin is coming up on 28 years on the job… READ MORE