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BATON ROUGE – They’re the people you never see in an emergency situation, but they might be some of the most important people you’ll deal with.

Today is the last day of National EMS Communications Week.

While the week is for praising these workers, the city also hopes to clarify when you should dial 9-1-1.

Kiera Crawford answers more than 150 emergency calls a day.

“The phone is going to be ringing off the hook,” Crawford said…