DURHAM, N.C. (WNCN) – 911 call pick-up times at the Durham Emergency Communications Center have improved in the last eight months despite half of the center’s 911 operator positions remaining vacant.
CBS 17 broke the story more than a year ago about a shortage of 911 operators and the impact that had on call pick-up times.
The National Emergency Number Association’s (NENA) standard is for 90 percent of calls to be answered in 15 seconds or less… READ MORE
