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Emergency dispatchers are seldom seen by residents, but they can be a vital lifeline for sending help in people’s worst moments.
“I like being that nice voice of calm,” said Katie Spanski, a Clay Township dispatcher.
St. Clair County Central Dispatch Authority Director Tina Bricker agreed dispatchers are the “calm in the storm” and deserve recognition for being the first point of contact in an emergency.
“They have the patience and compassion while being yelled at from someone upset over what just happened to them or a panicked caller that is unable to state their location,” Bricker said in a written statement…
