The phrase has been heard countless times on television shows and in real life.

“9-1-1, what’s your emergency?”

Sure, the people who answer those calls handle life’s toughest moments. But it turns out places like the Flower Mound Police Department’s Telecommunications Center responds to more non-urgent calls than emergencies. While their work entails areas like fire, police, and medical, it also involves animal control, sewer, public works and water… READ MORE