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Investigators have determined that 911 dispatcher error lead to the deaths of a husband and wife in Waukesha.Kevin and Kim McQuade died last month after the fire broke out at their apartment building on Lambeth Road near Oakdale Drive.Officials initially investigated a software malfunction for delaying the firefighters’ response.They said the delay was due to human error in the Waukesha City Communications Center.Investigators released their findings Friday in a 284-page report.Read the full reportThe investigators showed an initial 911 call was made at 1:25:06 a.m. on March 8.The first fire engine arrived on the scene 11 minutes after that call.Officials said their response time goal is six minutes.”A technical failure in the Computer Aided Dispatch (CAD) software occurred that caused the Fire Department alerting system to fail to automatically activate…
