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RAPID CITY, S.D. – Every month, Pennington County dispatch teaches a 911 class that allows citizens to sit in on the meticulously controlled chaos of their world.
“One of the biggest reasons people become dispatchers is to be able to help people in times of need,” explains dispatcher and Citizens 911 instructor Sarah Smith. “People do not call 911 because they’re having a good day. They call 911 because they’re in the middle of some sort of a catastrophe or an emergency. And it’s always rewarding for us to be able to help them solve that situation.”
The solution actually starts though with those who call in, because the relay of details to first responders is key to their success…
