In an emergency when seconds count, a FOX 11 investigation has found that 911 callers are burning seconds, even minutes on hold.
Experts say it’s a troubling trend nationwide, hold times getting longer because of a shortage of dispatchers. We worked with our sister stations across the country to see how LA and other cities compared. In Tampa, numbers obtained by FOX 13 show no wait, with dispatchers there consistently meeting their goal. It was different scene in Philadelphia, where FOX 26 showed 24,000 callers last year waited one and half to two minutes… READ MORE
