A person calling 911 during an emergency may be too excited and may not be clear when talking to a dispatcher about where to send help. Or they may just need some reassurance that help is on the way.
Recently, the Warren County Communications Center launched a text messaging service to keep callers updated on the status of their emergency and a number to call for followup or other information.
Melissa Bour, Warren County Communications Center director, said when someone is having an emergency, that person may not be thinking clearly. However, if they see a text message, they can see it and call the number to clarify the emergency information… READ MORE
