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“I was a trainer, and I always told my trainees the calls aren’t personal, they don’t affect you,” she said. “Yes, you’re empathetic, but at the end of the day that was their fight. That was their car accident. It didn’t affect me personally. Well, then it did.”
Each day, a legion of dispatchers like Woodall man the radios at 911 communications centers across metro Atlanta and expose themselves to a constant barrage of interactions that can be both tragic and devastating. They answer calls from people in crisis and dispatch aid, serving as a bridge of intervention…
