Dispatch system error delays response to fatal Waukesha fire (WI)

by | Mar 11, 2022 | Comm Center News

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WAUKESHA, Wis. (AP) — Waukesha fire and police officials say an error in a dispatch system caused a delay in the response to a fatal apartment fire earlier this week.

At a news conference Wednesday afternoon, police Capt. Dan Baumann estimated a response delay of about 5 minutes because a computer-aided system that provides an audio and visual alert to the fire stations did not operate as designed.

A dispatcher had to manually override the system to sound the alert to the stations and relay it over the radio…