Wake County is switching up how it handles 911 calls, employing nurses to help answer the phones.
People who call 911 for something that only turns out to be a small health problem could end up riding in an ambulance and paying an expensive bill afterward, but the nurse navigation program launching Tuesday could help eliminate costs.
A telecommunicator will decide if the emergency is urgent or life-threatening. If the call is non-life-threatening, the call will be transferred to a nurse navigator, who will help direct the caller to the best medical response… READ MORE
