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BEDFORD COUNTY, Va. (WDBJ) – 911 dispatchers are our first point of contact on some of our most difficult moments.

That’s why it’s so important that they have as many tools as possible to help.

“We are truly the first first responders,” says Judson Smith, Director of the Emergency Communications Center that serves Bedford County and the Town of Bedford.

This week, the Bedford 911 Communications Center got an upgrade. They received a new emergency medical dispatching system through the International Academy of Emergency Dispatch…