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OKLAHOMA CITY, Okla. (KOKH) — When you pick up your phone and dial 911, you never expect the line to be busy. But due to the current chronic worker shortage, you may have to call back, or wait for your call to be answered.

This was the case for Oklahoma City resident Katherine Dilley, who was involved in a hit-and-run accident this weekend. She says she dialed 911, and heard a busy tone.

“When I called 911 it kind of freaked me out because the line was busy and you know even though no one was hurt, what if someone was hurt that would be really scary,” Dilley said. “I called again a few minutes later and it was still busy…