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An emergency alert system, commonly referred to as reverse 911, could only have been used last week if Eastman Chemical Co. had asked for it, city officials said.
But the alert system can be triggered by field supervisors with the police, fire or public works departments.
Adrienne Batara, spokeswoman for the city of Kingsport, confirmed that the Eastman Fire Department, as the lead agency in dealing with the steam line rupture, had to request the calls be made…
