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COLUMBUS, Ohio (WSYX) — The ‘Right Response Unit,’ a triage pod in the city’s 911 emergency call center, is expanding.
It started as a pilot program in June. State certified clinicians are on hand to take 911 calls and help those in crisis.
When there is no imminent danger or violence, they can avoid sending first responders to the scene altogether.
“The data shows about 50% of the time we can triage that call and link that individual with the appropriate resources, provide care over the phone, link them with the resource and not have to dispatch a response at all,” Columbus Fire Captain Matthew Parrish said…
