Carbyne, the leading i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) Public Safety Answering Points (PSAPs). Utilizing AT&T’s Emergency Services IP Network (ESInet) allows Carbyne to deliver one of the most reliable 911 contact center solutions available – one that is resilient against natural disasters and allows for 911 operations to continue, regardless of availability of the physical PSAP location.
This is the first time that i3, the technical specification by NENA (National Emergency Number Association) to enable next-generation 911 (NG911) capabilities is utilized with an ESInet, (Emergency Services IP Network) connection – which is the implementation of an IP-based network for handling emergency calls by public safety answering points (PSAPs) – in a cloud native solution… READ MORE
