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AUSTIN (KXAN) – More 911 calls coming into Austin’s 911 center and there is less staff to answer them. That means some people might be put on hold.
That’s what Lt. Kenneth Murphy, head of Austin Police Department’s communications division said during Monday’s public safety committee meeting.
Lt. Murphy says in 2019, operators were answering 99% of calls within 10 seconds. Now with all the vacancies and more calls coming in, dispatchers are only able to answer 90% of calls within 10 seconds…
