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Austin’s Public Safety Commission met Monday night to discuss concerns over backlogs and long response times within the city’s 911 system, and proposed solutions to the problem.

“When our citizens’ world is starting to unravel, you’re the first voice they hear,” said commissioner John Kiracofe.

But some Austinites are finding it’s taking longer and longer to actually hear that voice. Case in point: an armed robbery at Liberty Pharmacy on Spicewood Springs Road in October…