Transitioning 911 emergency call systems into the digital age is a work in progress nationwide. In Maryland, experts released a fourth and final report on Thursday detailing what Next Generation 911 in the state should include.
The report by the Commission to Advance Next Generation 911 Across Maryland lists several recommendations for 911 call-takers, including that:
- They be classified as first responders
- Mental health services for them are streamlined
- They receive workers’ compensation for treating post-traumatic stress disorder
- They undergo implicit bias training… READ MORE
