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LINCOLN, Neb. (KOLN) – First responders in Lincoln are now using a new 911 computer dispatch system. We were able to get a firsthand look at the new software and how it’s helping everyone in the Capital City.
Since 1994, 911 dispatchers have used a computer dispatch system and before that everything was done on pen and paper. As of November 30, that dispatch system received a major upgrade.
A normal dispatch desk has eight monitors all controlled by the dispatcher. That hardware doesn’t look too different than before, it’s the internal software that does. LPD Captain Ben Kopsa, manager with the Lincoln Emergency Communications Center said that like anything else it was time for a change and the current software was a outdated…
