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It’s a common refrain among those of us who work in 911 centers that we don’t take compliments, we take tragedies. Whether the call is about a heart attack, a house fire, a shooting, or a natural disaster, we’re trained to handle each call calmly and quickly. Quite often, things happen so quickly that we don’t know the outcome of the emergency.
Throughout the COVID-19 pandemic, we’ve dealt with ever-changing emergency-response protocols and surges in calls about domestic violence, mental-health crises, and at-home illnesses. We’ve been faced with acute staffing shortages, and—in most centers—we’re unable to work remotely. However, we’ve continued to go to work every day, so that when anyone dials 911, someone is there to answer the call and send help…
