EL PASO, Texas (KTSM) – El Paso 911 telecommunicators are dealing with employee shortages, with 911 call takers having to work overtime to ensure that the call center always has at least minimum staffing.
“Were also using our uniform personal on the fire and police department side to come in and work overtime so we can give a break to those telecommunications who are out there working,” said El Paso Assistant Fire Chief Jonathan Killings.
Officials say the goal is for 90 percent of all 911 calls to be answered within 10 seconds, but that if there is a high influx of calls you may hear this message… READ MORE
