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LEE COUNTY – LeeComm dispatcher Tony Keefe has less than a year of certification with Lee County’s new Total Response software, but the time training came in handy on Nov. 20.
Keefe was manning a LeeComm E911 line on that day when a call came in from a man whose wife was suffering a heart attack and was unresponsive.
In a matter of moments, Keefe worked with other dispatchers to send Lee County EMS to the location of the incident and then pulled up what’s called a Total Response software suite on his computer screen and began instructing the husband on how to provide CPR…
