Read Full Article | View Source
The Bloomington Communications Center is the first dispatch center in Illinois to earn accreditation from the International Academy of Emergency Dispatch in part for its handling of calls with diligence and respect. That’s not an easy thing to do in the middle of a crisis.
No day is the same for telecommunicators handling 911 calls. Working in dispatch means one has to be prepared for anything.
City of Bloomington Telecommunicator and Trainer Bobbie Jo Smith says when the phone rings, you have to separate regular life from work…
