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By Dave Russell

Telecommunicator Brent Allison sits at a desk in the 911 Dispatch Center, silhouetted by the light of seven computer screens.

A call comes in about a man with a gun.

“He’s got it on his person?” he calmly asks the caller. “Handgun or long gun? Do you happen to know what caliber by chance? I’ll update the officer. We’ve got one on the way.”

Allison contacts law enforcement en route with valuable – and perhaps life-saving – information.

“He does have it on him, it’s a .380,” he says…