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Detective Jimmy Martinez is one of many Tucson cops who work overtime as 911 operators. The practice helps PSCD keep up with calls and get to the most important ones as quickly as possible.
City data shows the time it took for 911 operators to answer calls in Tucson fell short of the national standard throughout most of 2021, a problem that officials said is mainly driven by understaffing and an influx of new trainees.
The Star compared Tucson’s 911 “ring times” to a standard set by the National Emergency Numbers Association, which requires 95% of 911 calls to be answered within 20 seconds of receiving a call…
