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The Colorado Springs Police Department is short a quarter of the number needed in its call center, which is having a big impact on how soon calls get answered. In turn, that slows the CSPD’s response to people who are in grave danger and need help.
“We are currently down 23 positions in the Communication’s Center which is approximately 25% of their staff. We currently have 12 vacant ERT (call takers) positions and 11 Public Safety Dispatcher positions,” Police Chief Vince Niski said in an email to a citizen who complained to City Council, obtained by the Indy. “This has a direct impact on our ability to answer calls in a timely manner.” …
