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Residents of Hamilton County on Wednesday will be some of the first in the state to use a new citizen satisfaction and feedback solution after a call for service to Hamilton County 9-1-1 Unified Emergency Communications Center. This new service uses text messaging to contact some callers to the Emergency Communication Center that have reported or been involved in certain types of incidents.
These text messages are sent hours or sometimes a few days after a call for service and will ask citizens to take a quick survey about their experience with the Emergency Communications Center. It will also allow citizens to provide their own comments and feedback after receiving service…
