HUNTSVILLE, Ala. — The Madison County 911 Center is looking to hire more call takers.
These call takers would work side by side with dispatchers but would not actually be dispatchers. Call takers are the first person people hear when they call 911.
“You gotta be able to multitask, you gotta be able to listen and type at the same time while taking accurate details of what’s going on,” said Huntsville Police Sgt. Ricky Stephen. “With the shortage, it’s creating extended call times, so what we’re trying to do, we’re trying to get people in here to be the first ones to answer those phones, get that accurate information and to get it to other agencies as quickly as possible and get help where it’s needed… READ MORE
