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Nine individuals will be recognized in the 16th annual awards program for their skills, knowledge, professionalism and dedication in service to their communities

HOBOKEN, N.J., September 09, 2021–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced the winners of its 2021 PSAPs’ Finest Awards. Now in its sixteenth year, NICE’s PSAPs’ Finest Awards recognize dedicated individuals and team standouts in public safety emergency communications. Awards are presented annually to winners in the following categories: Lifetime Achievement, and Director, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator and PSAP of the Year. PSAPs’ Finest winners are selected by an independent panel of volunteer judges from the public safety community who evaluate nominees based on their skills, knowledge, professionalism and dedication to service in their communities.

For 2021, NICE also added an Above & Beyond award to acknowledge the exemplary contributions of front-line emergency communications professionals during these challenging times. Achieving this prestigious honor was Daniel Graves, a Police Dispatcher with Denver 911 in Denver, Colorado. Dispatcher Graves was recognized for his consistent and impressive ability to uncover information to assist investigations in real-time. Dispatcher Graves managed several investigations that involved domestic violence calls where, through his skill, persistence, and resourcefulness, he was able to locate and get help to victims…