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Durham, N.C. — As Durham continues struggling to handle 911 calls, some officials are calling for the city to adopt a mutual aid agreement with another emergency communications center.
WRAL has reported for months about how staffing issues at the 911 center have caused problems for Durham residents needing help. For a time, some 911 calls had to be routed to the Raleigh-Wake 911 Center because Durham didn’t have enough people to handle them.
But city records obtained by WRAL News show routing 911 calls through an outside agency has led to confusion and delayed responses in the past.
First responders were delayed in getting to a person threatening suicide, for example, and an incorrect address sent them to the wrong side of the city for an emergency call…
