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MONTPELIER, Vt. (WCAX) – State leaders are concerned about staffing shortages at Vermont’s 911 call centers and making sure help is there when you need it.
In Vermont when you dial 911, your call is intercepted at one of six public safety answering points called PSAPs.
The ones in Williston and Westminster are operated by state police.
The PSAPs answer the 911 call and then dispatch local emergency crews.
The goal is to answer 90% of the calls that arrive at a PSAP. If calls go unanswered, they are automatically and seamlessly transferred to another PSAP within seconds…
