911 Dispatcher Keith Thornton Jr., On Duty When Officer Ella French Was Killed, Shares The Many Lessons He’s Learned And The Powerful Connections He’s Made (IL)

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CHICAGO (CBS) — Keith Thornton Jr. was the guiding voice during our city’s most recent line-of-duty tragedy – the murder of Chicago Police Officer Ella French.

The Office of Emergency Management and Communications dispatcher was applauded for his decisive action over the radio that night.

CBS 2 Investigator Megan Hickey sat down with Thornton to talk about that night — and his campaign to change the future for dispatchers in the future…