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LOUISVILLE, Ky. — In an emergency that requires the police, fire or EMS, you call 911, but the ones answering the calls are responsible for getting the right agencies to the right place as quickly as they can.
What You Need To Know
- Dispatchers and call takers at MetroSafe go through a 250-hour training academy
- Call takers are responsible for gathering all the information before transferring to dispatchers, who make the call to the agencies
- Dispatchers rotate shifts between fire, EMS and police, so they understand all three agencies
- MetroSafe is currently hiring
Louisville/Jefferson County Metro EMA launched MetroSafe on Sept. 12, 2005. MetroSafe is a joint initiative between the 911 dispatch system, Louisville Metro Police Department, Louisville Fire and Rescue, local government radio and Louisville Metro Emergency Medical Services.
The Tree of Life and Stars at MetroSafe in Louisville is a way to commemorate individuals who had a meaningful impact on the community. (Spectrum News 1/Erin Wilson)
Nick Tinnell, a communication specialist I, or better known as a call taker, decided to start this position because he enjoys talking to people and hopes that with each phone call, he can help someone in some way…
